Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. How do I cancel my booking?
You can cancel your booking by sending a written request to our official email or WhatsApp Seva Desk. Please include your Booking ID and Pilgrim details. Verbal cancellations over the phone are not accepted.
2. Can I get a full refund if I change my mind?
Yes, if you submit your written cancellation request 30 or more days before your scheduled travel date, you are eligible for free cancellation (subject to specific package terms).
3. What happens if I cancel 5 days before my trip?
According to our standard tier, cancellations made between 2 to 6 days before travel will incur a 50% cancellation charge. The remaining 50% will be refunded to you.
4. How long does it take to receive my refund?
Once your cancellation is confirmed, the eligible refund amount is processed within 7 to 10 business days directly to your original payment method.
5. What if my Yatra is halted due to bad weather?
Safety is our top priority. If authorities halt the Yatra due to weather, we will do our best to adjust your itinerary. Any unutilized services provided by third-party vendors (like helicopters) will be refunded based on their specific vendor policies.